Refund and Return Policy
Thank you for shopping with Solarinns Ltd! We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
1. Return Period
You have 30 days from the date of delivery to return an item for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
3. Return Process
To initiate a return, please contact our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.
4. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
6.Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
7. Exchanges
If you need to exchange an item for the same item, please contact us at [email protected].
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue.
9. Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].